Returns Policy

RETURNS & CANCELLATION POLICY

GENERAL RETURN POLICY

RETURN POLICY STATED BELOW APPLIES ONLY TO RETURN OF ITEMS PURCHASED DIRECTLY FROM ARCFLASH LABS, LLC.

If you are having Technical Difficulties, Contact Arcflash Labs, LLC Customer Service  at admin@arcflashlabs.com

ALL RETURNS MUST INCLUDE:

A clearly written note explaining the Nature of the Problem, your Name, Address, Telephone Number and Order Number.

Copy of Original Receipt

Reason for Return: Exchange, Refund, Warranty Repair/Replacement

Returns may be subject to a 15% restocking fee.

Shipping and handling fees are non-refundable.

Items that are used, not in original packaging or otherwise not in new, sellable condition cannot be returned without prior authorization from a Arcflash Labs, LLC Representative. If approved a restocking fee of fifteen (15%) percent may apply.

TO RETURN AN ARCFLASH LABS, LLC PRODUCT (PURCHASED DIRECTLY FROM ARCFLASHLABS.COM) FOR REPAIR, REPLACEMENT OR REFUND, SHIP TO:

Arcflash Labs, LLC

ATTN: DIRECT RETURNS
8620 Belford Ave, Unit 603
Los Angeles, CA 90045

SHIPPING & HANDLING FEES:

Consumer is responsible for all shipping fees to Arcflash Labs, LLC Corporation. Returns should be shipped via UPS or FEDEX for tracking purposes. Arcflash Labs, LLC Corporation is not responsible for returns shipped otherwise.

REFUNDS:

  • Consumer Purchases from Arcflash Labs, LLC Online Store may only receive a refund under the following conditions: All refunds are subject to condition of merchandise received by Arcflash Labs, LLC Corporation, and must comply with the return policy.
  • New, Unused Products purchased directly from Arcflash Labs, LLC Corporation.
  • Defective items returned within 30 days from date product was delivered to consumer.
  • Shipping and handling fees are non-refundable.
  • Credit Card refunds will be processed back to original form of payment within two business days from date of receipt of product at our facility. Exchanges will be processed within four business days from date of receipt of product at our facility subject to inventory.

WARRANTY RETURNS:

  • Subject to terms and conditions of specific product warranty outlined in owner’s manual.
  • Must include original receipt dated to comply with warranty of product.
  • Include a detailed letter explaining the nature of the problem. Be sure to indicate name, address and telephone number. Allow 4-6 weeks for repairs.
  • Email us at admin@arcflashlabs.com for additional information concerning warranty returns or repairs of your product.

CUSTOM PRODUCTS:

  • All custom orders are charged in full at the time the order is processed.
  • After 2 business days from the date of purchase, all sales are final.
  • We do not accept returns of Custom Products.
  • Arcflash Labs, LLC’s policy is to ship all orders complete. If there are other items on the order that you would like to receive sooner, please remove them and place a separate order.
  • Orders containing custom products will ship when the custom products are built.

CANCELLATION OF CUSTOM ORDERS:

  • Arcflash Labs, LLC will issue a refund less a $25 cancellation fee within 2 business days of order placement.
  • After 2 business days from the date of purchase, all sales are final and cancellations cannot be processed.
  • Email us from our website www.arcflashlabs.com to cancel a custom order .

PRE-ORDERS:

  • All pre-orders are charged in full at the time the order is processed.
  • All release dates are subject to change.
  • Arcflash Labs, LLC’s policy is to ship all orders complete. If there are other items on the order that you would like to receive sooner, please remove them and place a separate order.
  • Orders containing pre-ordered products will ship when all products on the order can be shipped.

CANCELLATION OF PRE-ORDERS:

  • Pre-orders can be cancelled at any time.
  • Your credit card will be refunded within 2 business days from date of cancellation.
  • Email us to cancel a pre-order.